REFUNDS AND REPLACEMENTS

Overview

Our refund and returns policy lasts for 3 days from point of delivery. If more than 3 days have passed since your purchase, we may not be able to process your refund.

To be eligible for a refund or replacement, your item must be returned, unused and in the same condition that you received it. It must also be in the original packaging.

Refunds & Replacements

If you would like a refund, please email us within 3 days of receiving your product. If the product is defective, we will cover return shipping. Otherwise, you will be responsible for return shipping. Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund / replacement request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@theprintplug.com or (986)777-9466.

Sale Items

Any items on sale or discounted that are returned will be compensated / reimbursed based on the sale price of the item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 624 16th Ave S. Nampa, ID 83651

You will be responsible for paying for your own shipping costs for returning your item, unless the products are defective. Shipping costs are non-refundable. If you receive a refund for non-defective items, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Satisfaction Guarantee / Customer Supplied Garments

The Print Plug offers a Money-Back Satisfaction Guarantee. If the finished garments do not accurately reflect the design mock-up, or their quality is below industry standard, the client may request a reproduction of the order or a refund. By approving the design, you are acknowledging that you are satisfied with the placement, color, sizing, and all other pertinent elements. Unless there are aesthetic inconsistencies between the mock-up and the finished products or noticeable quality issues, we will consider your design mock-up as acknowledgement of your satisfaction.

If you wish to provide your own items for customization, and the items are damaged or ruined, The Print Plug will not be responsible. We will do our best to replace the items with similar items, but can and will be limited by budget, availability and other factors. We reserve the right to refuse customer supplied garments if we do not feel comfortable with taking on the job.

Claims / Reprints

We value our customers and their business, and so we strive to ensure that every order that leaves our production facility is 100% satisfactory. Please allow for an industry standard percentage of potential spoilage (term used for defective garments and/or misprints). We recommend ordering a few extras to cover any defective garments and/or misprints at the time of original purchase. Any order printed with demonstrable inconsistencies with the approved mock-up, or with poor quality printing or embroidery, will be granted a reprint of the defective product, or a refund for that amount.

All claims must be submitted within 3 days of delivery. Please call us at (986) 777-9466 or email theprintplugofidaho@gmail.com to submit your claim. If The Print Plug is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error, or grant you an appropriate l refund or credit toward your next order.

We will require that you return the misprints to our shop to receive a refund or reproduction of the order. The Print Plug will not be responsible for any shirts that are sold or given away prior to returning the order.