TERMS & CONDITIONS
We strive for a maximum turnaround time of 10-14 Business Days + Shipping Time (if applicable) from the point of final approval of your design mock-ups. Order changes and add-ons may increase turnaround time.
If you have a specific deadline for your order, it is critical that you let us know about your requested ‘in-hands’ date at the time of placing your order so that we can determine whether your deadline can be met. If you fail to let us know about your project’s due date until after your order has been placed and initiated, we may not be able to successfully accommodate your request. Any circumstances beyond The Print Plug’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Add-ons will be accepted for 5 business days after the initial order date. If done within that time frame, you will receive the same price structure on the add-ons as you received on the initial order. After 5 days, add-ons will be treated as a new job and will be subject to new pricing and minimums, along with a new turnaround time. Add-ons after design mock-up approval may cause a delay in production time.
All orders are subject to a 50% down payment and the remaining 50% upon completion. Any shipping charges, as well as complete balance due, must be paid in full prior to shipment.
ART APPROVAL / MOCK-UP PROOFING
All design mock-ups will provided through email for review and approval. Artwork must be checked thoroughly by you for spelling, color, dimensions, placement of the art, accuracy and any other element. It is critical to inspect every detail of the mockup, as this is exactly how the final product will be printed. The Print Plug will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval may result in production delays and additional costs.
While we do our best to color match according to our Pantone matching system, we can not guarantee exact color matching. We utilize a professional Pantone matching system to translate HEX colors and brand colors to their nearest Pantone match. Any deviation from brand colors will be a by-product of the color matching system's attempt to match the nearest Pantone. These will not be eligible for refunds or re-dos, as they will be matches as close as possible utilizing our professional system.
BACKORDERED / OUT OF STOCK ITEMS
The Print Plug is not responsible for items that are backordered or out of stock. We will always confirm availability at the point of sale. That said, availability can change between the point of sale and when we place the order on the garments. If something is found to be backordered or out of stock we will reach out to you promptly to discuss all available options. Please note this is a time-sensitive situation. Your order will be delayed until we are able to identify a backup option together.
PLACEMENTS / CONSISTENCIES
The Print Plug will not be responsible for placements that are within 1” of your preferred target (if specified) or at a standard placement target (if not specified). As with any print shop, design locations can deviate by 1” from print to print. These will not be considered a misprint and The Print Plug will not reprint, credit, or refund any of these shirts without charging additional fees.
The Print Plug will not be responsible for any shipping delays that occur with the package carrier after the package has been shipped. Expedited shipping options are possible but will incur a higher shipping cost.
The Print Plug will be closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year’s Day
- Independence Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
There is a $30.00 returned check fee.
The Print Plug reserves the right to change pricing without notice due to industry pricing increases. We will never increase pricing on a current order, but add-ons may incur additional pricing.
GARMENT / PRODUCT DISCLAIMER
The Print Plug provides garments from a large variety of brands and distributors. We will not be responsible for manufacturer and / or garment defects such as color inconsistencies, mislabeled garments, faulty stitching, holes in garments, separated seams, etc. We try our hardest to inspect the garments as we print them, but please note we cannot guarantee each and every garment, especially on large orders. We are not the manufacturers of these garments, so we can not ensure their quality.
SATISFACTION GUARANTEE / CUSTOMER SUPPLIED GARMENTS
The Print Plug offers a Money-Back Satisfaction Guarantee IF finished garments do not reasonably reflect the design mock-up. By approving the design, you are acknowledging that you are satisfied with the placement, color, sizing, and all other pertinent elements. Unless there are legible inconsistencies between the mock-up and finished products, we will consider your design mock-up as acknowledgement of your satisfaction.
If you wish to provide your own items for customization, and the items are damaged or ruined, The Print Plug will not be responsible. We will do our best to replace the items with similar items, but can and will be limited by budget, availability and other factors. We reserve the right to refuse customer supplied garments if we do not feel comfortable with taking on the job.
CLAIMS / REPRINTS
We value our customers and their business, and so we strive to ensure that every order that leaves our production facility is 100% satisfactory. Please allow for an industry standard percentage of potential spoilage (term used for defective garments and/or misprints). We recommend ordering a few extras to cover any defective garments and/or misprints at the time of original purchase. Any order printed with legible inconsistencies with the approved mock-up will be granted a reprint of the defective product at no extra charge.
All claims must be submitted within 72 hours of delivery. Please call us at (986) 777-9466 or email email@example.com to submit your claim. If The Print Plug is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error, or grant you a partial refund or credit toward your next order.
We will require that you return the misprints to our shop (we will provide you with a Fedex label and will cover shipping costs if necessary). The Print Plug will not be responsible for any shirts sold or given away prior to returning the order.