Custom T-shirts & Signs and All-Inclusive Pricing
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The Print Plug
This page explains how we ship, what shipping costs, and how long orders take. For refunds, replacements and our money-back guarantee, see our Refunds & Returns page.
We strive for a maximum turnaround time of 10-14 business days + shipping time (if applicable) from the point of final approval of your design mock-ups. Order changes and add-ons may increase turnaround time.
If you have a specific deadline for your order, it is critical that you let us know about your requested completion date at the time of placing your order so that we can determine whether your deadline can be met. Any unforeseen circumstances beyond The Print Plug’s control or otherwise (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.
Shipping is charged at carrier cost. We pass through what the carrier charges for your order’s weight, dimensions and destination. We do not offer free shipping on website orders.
Expedited shipping options are available and will incur a higher shipping cost.
We currently ship within the United States only.
Orders can be collected free of charge from our shop at 2603 Sundance Rd Ste 101, Nampa, ID 83651. We will contact you when your order is ready.
All orders are subject to a 50% minimum down payment and the remaining 50% upon completion. Any shipping charges, as well as the complete balance due, must be paid in full prior to shipment or release of the garments.
For orders requiring shipping, provider information and a tracking number will be provided when the product has been shipped. Please contact us if you have any questions about your shipment.
The Print Plug will not be responsible for any shipping delays that occur with the package carrier after the package has been shipped. Please tell us anyway — we will help you trace it.
Carriers charge a fee to correct an address after a package is in transit. Where that happens because of the address supplied to us, the fee is passed on to you at cost.
If a package is returned to us as undeliverable, we will contact you to arrange redelivery. Shipping to the corrected address is your responsibility, unless the error was ours — in which case we cover it.
We will always confirm availability at the point of sale. That said, availability can change between the point of sale and when we place the order on the garments. If something is found to be backordered or out of stock we will reach out to you promptly to discuss all available options. Please note this is a time-sensitive situation — your order will be delayed until we are able to identify a backup option together.
The Print Plug will be closed for the following holidays and for our end-of-year staff holiday. These days will not be considered operational business days and will not count towards turnaround time:
Contact us at info@theprintplug.com or at (986) 777-9466 for questions related to shipping and delivery.
